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Plantronics Voyager Edge Review

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PROS / It comes with a charging case that adds 10 hours of talk time.

CONS / It lacks an over-ear hook for additional support.

 VERDICT / The Plantronics Voyager Legend has excellent voice quality and comprehensive hands-free features, but the noise reduction and stability are average.

The Plantronics Voyager Edge features a classic Bluetooth headset design, but it has modern features that can sense when you're wearing it. All you have to do is put it on and it automatically turns on and pairs with your phone. The voice quality is fantastic, and the hands-free features are comprehensive. The battery has six hours of talk time and a charging case that adds 10 hours. In addition, Plantronics has the best support for Bluetooth earpieces on the market. For these reasons, the Voyager Edge has earned the Top Ten Reviews Bronze Award for best Bluetooth headset.

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  1. The score of the voice quality test.
    % (Higher is Better)
  2. 3 Plantronics Voyager Edge
    100%
  3. 100%
  4. 95%
  5. Category Average
    93.50%

Call Performance

The Voyager Edge scored 100 percent in our voice quality tests, which gauged the quality of the caller's voice through the audio driver. We had the caller recite poetry as we wrote what we heard and compared it to the original. While nearly every headset scored above 90 percent, the Voyager Edge is one of the few hands-free Bluetooth headsets that recorded a perfect score. For comparison, using a phone's speaker scored 65 percent in the same test.

The triple-microphone noise cancellation technology didn't fare as well, scoring an average 85 percent in our noise reduction tests. In the tests, we played common background noises through a surround-sound system while we talked to our caller. We recorded the results to gauge how well the headset suppressed the background noises. In every case, it managed to separate our voice from the background noise so that the caller could hear us clearly, but the background noise was distorted in the process. The digital signal processor left an ambient warbling sound in the background.

Comfort Features

The Voyager Edge scored an average 75 percent on our stability tests. In the tests, we tried to see if we could shake the headset loose from common activities like shaking our head, running up and down stairs, and lightly jogging. It only fell off when shaking our head and felt stable and secure for the other activities. One of the issues with the stability is the lack of over-ear support. The only support is a concha fin, which is an extension from the earbud that fits into the concha of your ear. It comes with three earbuds, which is average. We'd prefer to see more options, as there are a wide range of ear sizes and shapes.

One feature that's unique to Plantronics Bluetooth headsets is the P2i nano-coating, which provides moisture protection from sweat and rain. The coating is applied to the components in the manufacturing process so that everything is protected.

Hands-Free Performance

The Voyager Edge really excels with the hands-free performance. Not only does it use the latest version of Bluetooth 4.0, but it also features a comprehensive list of Bluetooth profiles – the Hands-Free Profile, Phone-Book Access Profile, Audio/Visual Remote Control Profile, Enhanced Data Rate, and Headset Profile.

It has voice commands that allow you to answer and end calls, call contacts, and dictate text messages. It also fully integrates with your smartphone's personal assistant software – Siri or Google Now. This gives you exceptional hands-free control over your phone, because you can access almost everything your phone has without touching it.

There are sensors in the Voyager Edge that can tell when you put it on and take it off. When you receive a call, you simply put the headset on and it automatically answers the call. Likewise, taking the headset off automatically ends the call. You never have to worry about what button to push.

Battery Performance

The Edge's battery has a talk time of six hours, which is slightly above average. For comparison, the longest talk time available among the Bluetooth earpieces we reviewed is 10 hours, and the lowest is 3.3 hours. However, the charge time is a short 1.5 hours, and it comes with a charging case that adds up to 10 hours of talk time. When you're not on a call, you simply plug the headset into the case and it charges on the go. The charging case is also treated with the P2i nano-coating.

 

Help & Support

Plantronics specializes in Bluetooth headsets and other types of headset communication technology, so you can expect to receive excellent customer support. The Voyager Edge comes with a one-year warranty, which is the industry standard. You can contact the support team through email, phone and live chat. There's also a FAQs page, a glossary of terms, downloads and a support forum where you can communicate with other users.

Summary

The Plantronics Voyager Edge is one of the best Bluetooth headsets because it has flawless voice quality, comprehensive hands-free features and excellent battery performance. The noise reduction and stability didn't fare as well as other Bluetooth headsets did in those tests, but it's still good in both categories.

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