PROS / Adding another individual to this company's roadside plans is free of charge.
CONS / Retail discounts and travel-interruption reimbursement aren't available with the basic plan.
VERDICT / The Classic plan is extremely basic compared to the low-tier plans of other services, but the Advantage plan is a strong contender with other roadside assistance plans.
Paragon Motor Club offers two tiers of emergency roadside assistance to its members, in addition to its extended warranty and tire and wheel services. While the Classic Roadside plan provides the essentials, it offers less than the basic plans from many other companies, so the Advantage plan is where Paragon Motor Club shines.
Upon joining the auto club, you have the option to pay annually or monthly. If you choose to pay annually, there is no signup fee. If you choose to pay monthly, a small one-time fee is applied to your first bill. Each membership covers you and one additional adult household member, whereas some other companies charge you extra to add your spouse or another adult to your plan. To add a member under the age of 21 to your plan, there may be a small fee.
Unlike with some breakdown services, your Paragon Motor Club membership applies to you, not a specific vehicle, so you can receive roadside assistance for whichever car you're driving. This is extremely helpful if you own multiple vehicles or are driving a rented or borrowed car.
Paragon Motor Club offers two roadside service plans. The Classic Roadside plan is a basic membership that provides core coverage for roadside emergencies. The Advantage plan is a premium membership, with coverage for cars and motorcycles as well as several bonus features.
No matter where you are in the United States or Canada when you have trouble, you can receive roadside assistance from this company. However, if you are a resident of California, you cannot enroll in the company services. You can still receive services for any roadside issues you may encounter while you're in California, but some roadside assistance companies place no restrictions on states where members can live.
The Classic Roadside plan provides 24-hour towing services for up to 15 miles from where your car is stranded, and the Advantage plan covers towing up to 100 miles. The Advantage plan also provides extrication when your car is stuck, tire changes, lost key and lockout services, and battery jump-starts. On this plan, you can have fuel or other fluids delivered to you, but you must cover the cost of the fluids. The plan covers minor mechanical adjustments, with reimbursement ranging from $50 to $100.
Paragon Motor Club doesn't offer an on-time arrival guarantee, so you don't get any form of reimbursement if you wait beyond a certain time for help. Travel-interruption expenses – such as lodging and alternative transportation costs when you break down far from home – of up to $1,000 are only covered under the Advantage membership. Unlike the basic plans from some other services, the Classic plan does not include retail discounts, but the Advantage plan does. You can receive discounts on rental cars, hotels and resorts, and maintenance and services from national and local chains.
You receive several noteworthy extras with the Advantage plan, including customized trip routing. You can log on to Paragon's site to request a trip-routing package. The service creates a customized route for you and includes maps, points of interest, hotels and discount coupons related to your travel plans.
Another extra is the stolen-vehicle reimbursement. This is up to $1,000 to cover emergency transportation costs if your car is stolen when you're over 100 miles from home. The company also reimburses you for ambulance services and legal fees due to traffic violation charges, given that you're able to prove you were wrongly accused. The Advantage plan includes some VIP services, such as ATM location assistance and travel agency services.
Paragon Motor Club provides excellent customer service. There is a toll-free customer service phone number for both prospective and current members to call with nonemergency questions. Email support and a thorough FAQs section are available on the website.
Paragon Motor Club's premium Advantage plan provides a high level of roadside assistance and nationwide coverage. The Classic plan lacks important features, such as travel-interruption reimbursement, which is why we recommend the Advantage plan if you sign up with this company. However, some of the best roadside assistance companies offer competitive benefits on their basic plans, so this service's standard plan may not be as good a deal as you'd get with some companies.