PROS / Juno has over 15 years of experience providing dial-up services and can provide connections in over 8,000 cities in the U.S. and Canada.
CONS / They do not provide free technical support to all subscribers.
VERDICT / If you need basic dial-up Juno is a good service to investigate to fulfill your internet service needs.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about internet service providers here.
If you have been online since the internet started to become accessible at home, you have heard the name Juno. The company started offering free email accounts in 1996 and at one time had well over 5 million users. Juno has been around since the time when AOL and MSN were still major players in the dial-up arena and have well over 15 years of experience providing dial-up services. Juno and its former competitor NetZero are now both subsidiaries of the public company United Online. Juno has gone through a few evolutions since 1996 and now provides dial-up and DSL internet service in over 8,000 cities in the U.S. and Canada.
Juno offers cheap internet service in the form of low-cost basic dial-up, accelerated dial-up and DSL services with virus and spam protection. Juno offers free internet that consists of 10 hours of internet a month and has a free email platform that gives you an unlimited number of 1GB email accounts. The basic plan, Juno Platinum, can provide speeds of up to 56kbps and comes with virus protection, unlimited 2GB email accounts and unlimited access. Keep in mind that dial-up is not meant to be running for long periods, so you could be charged extra if Juno deems your usage as excessive. Juno's accelerated plan, Turbo, is the basic plan with an accelerator that speeds up the loading process for images and text, and includes Norton Antivirus. Their DSL plan comes with Norton Antivirus, a free modem and 24/7 support. All DSL plans require a one-time processing and handling fee for shipping the modem.
Generally, the Northeast and other highly populated areas have more internet provider options, so it is helpful that ISPs like Juno can provide services to rural communities that do not have the infrastructure to support cable or fiber internet. However, if Juno is not available in your area, check to see if they offer toll-free access numbers that could work in your area and double-check with your telephone company that they are indeed toll-free.
One thing to note about customer support is that dial-up plan subscribers do not receive 24/7 support. Dial-up plan subscribers receive a one-time free support session during the first month but then have to pay per minute after that. DSL subscribers have more free support options. The Juno personal homepage provides quick links to Juno services as well as news and article feeds. However, overall we would like to see Juno amp up their customer support for all types of subscribers.
Juno can provide dial-up services to numerous rural areas. They also provide DSL services in numerous locations, which is a nice step up for those who cannot access the internet by a cable or fiber optic connection. However, if you want a high-speed connection via cable or fiber and live in a town with access to high-speed internet providers, you will want to consider one of our higher ranked products.