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Crate & Barrel Review

This online sofa store has over 150 different sofas to choose from with multiple fabric and color options as well as different styles and types.

Our Verdict

Crate and Barrel makes it easy to find the perfect sofa with detailed filters that let you search by style, size and firmness, plus shipping and handling includes in-home setup.

For

  • Each sofa includes a care section to help you choose the best fabric option.

Against

  • The refund and return policy isn’t the best.
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Crate and Barrel has several sofa styles to choose from.

Crate and Barrel has several sofa styles to choose from.
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You can search specifically for apartment sofas on the Crate and Barrel website.

You can search specifically for apartment sofas on the Crate and Barrel website.
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The website lets you view sofas from all angles and see fabric options available for a Crate and Barrel custom sofa.

The website lets you view sofas from all angles and see fabric options available for a Crate and Barrel custom sofa.
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If you select a fabric option, you will see a close-up of the fabric and a detailed description.

If you select a fabric option, you will see a close-up of the fabric and a detailed description.
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After you select a fabric option, the Crate and Barrel site refreshes the image so you can see the sofa with that fabric.

After you select a fabric option, the Crate and Barrel site refreshes the image so you can see the sofa with that fabric.
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Crate and Barrel shows you the dimensions on each side of the sofa to help you know if it will fit in your home.

Crate and Barrel shows you the dimensions on each side of the sofa to help you know if it will fit in your home.

This online sofa store has over 150 different sofas to choose from with multiple fabric and color options as well as different styles and types. Crate and Barrel lets you filter search results by style, color, size and firmness. You can also sort findings by popularity, new styles and price.

After you choose a sofa, the product description page lets you see which fabric and color options are in stock and ready to ship to you. There are more customization options available, though custom sofas typically take twice as long to be delivered. If you hover over a fabric option, a zoomed view will appear. When you select a fabric option, the sofa image refreshes with the new selection shown. Some sofa styles that have exposed legs give you the option to choose a stain finish for them. If you choose a custom sofa option, Crate and Barrel asks for a 50 percent down payment to start building your sofa with the remainder due when it is ready to ship.

Other helpful information on the sofa pages include clean measurements from all sides so you can see if it will fit in your apartment. There is also a graph that shows you how firm the cushions are and how relaxed or upright the back of the sofa is. Crate and Barrel also includes a care section outlining how to best care for your custom sofa once it is in your home. This is a good place to learn whether the fabric you are choosing is stain resistant or good for pets or children since the cleaning instructions differ depending on the material.

Customer reviews are helpful and found on the sofa description page. Here, you will see others sofa buying experience and how satisfied they are with their purchase. You also have the option of going into a local Crate and Barrel showroom to sit on the sofas, then buying a custom sofa online.

Unlike several other popular online sofa outlets, this company delivers your custom sofa to your home fully assembled, so you don’t have to worry about putting anything together once it arrives. The delivery service will ensure your sofa is set up where you want it and will remove any packaging material from your home.

Once your sofa is delivered, you have seven days to decide to return the item, which isn’t very long. Other services, such as Joybird, give you a full year to return your couch. If you do decide to return your order, shipping and handling charges aren’t refundable, and you’ll be charged a minimum 25 percent restocking fee based on the condition of the sofa when it is returned.

Crate and Barrel is a good option for buying a sofa online, especially if you need a smaller, apartment sized couch. Most of the different couch designs are customizable with several fabric options and colors to choose from. Your sofa will be delivered fully assembled.