PROS / Coit has an unbeatable customer satisfaction guarantee.
CONS / This company does not offer spot dyeing.
VERDICT / Industry-best customer service and reliable cleaning methods make Coit a great resource for maintaining your carpets.
A lot of decisions come down to trust. If you are letting someone into your home to clean your carpets you want to have confidence in the company you choose. Our Top Ten Reviews Gold Award winner, Coit, earned our respect as we compared it with other top-rated carpet cleaners.
Coit has been working to gain customer trust since 1950. That does not mean a perfect record of satisfied customers all of the time, but it does mean this company has the confidence to guarantee they will work until they get it right for you, on a wide range of restorative cleaning tasks at home and at your business – carpets, tile, upholstery, air ducts, drapery and much more.
Residential Carpet Cleaning
Coit is available in most states for carpet cleaning and related services like pet stain removal. Technicians can also apply CoitGard, which is formulated to repel future pet messes and other stains. The company also uses odor-absorbing substances to eliminate pet odors and other smells. Most new carpets come with a protective coating, but it wears off over time. This service will restore that extra layer of protection.
The company uses a truck-mounted steam cleaner, which works by spraying pressurized cleaning solution while simultaneously extracting dirty water from the floor. The carpet steam cleaner deep cleans carpets with its strong sprayer and suction. This method of cleaning is preferred to other types, such as carpet shampooing and bonnet cleaning, because it removes embedded dirt and hair better.
Another benefit of the steam cleaning method is that it requires that water temperatures reach 212 degrees Fahrenheit. At that temperature, the steam is hot enough to kill 99.9 percent of mold and mildew spores, and the high temperature effectively sterilizes floors and kills germs.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a non-profit organization that sets standards for the industry, and Coit has 15 branches that are considered IICRC Certified Professional, which means members of their staff have passed advanced courses about cleaning methods. The Carpet and Rug Institute (CRI) is another industry organization that tests cleaning products. Coit has two branches that bear the CRI seal. There are competing companies with more certifications, but since much of the effort to certify is up to the individual branches, we do not put too much weight on it. We prefer the companies that at least have some certifications among franchises, though.
Additional Residential Services
In addition to removing stains from carpets, the company cleans a wide variety of area rugs, including those made of silk and wool. Each rug is unique and requires a specific type of cleaning, so technicians have to provide on-site price quotes.
If you need your hardwood floors cleaned, the company is equipped with commercial-grade cleaners that agitate and loosen small particles of sand and dirt embedded in your floorboards. The cleaning technicians use squeegees to dry your floors and apply sealant to shine and protect the surface.
Over time, pollen, pet dander and dust accumulate inside your air ducts, polluting the air you breathe. Certified and trained Coit technicians clean air ducts and vents using a trademarked air compression system that pulls and pushes dust and debris and removes it. This will eliminate many of the particles blowing throughout your home, which is especially helpful if you suffer from allergies.
Commercial Carpet Cleaning
Being able to use the same company for your home or business is convenient, and Coit is an excellent choice for both. The technicians can handle once-a-year tasks like carpet deep cleaning, or they can get on a regular schedule for periodic cleaning of your office, retail or other commercial space. You can have them do more than floors, too – area rugs, blinds, tile, upholstery, wall washing, flame proofing, stone cleaning and more. They are also available to help businesses in emergency situations, offering fire and water restoration.
Help & Support
Coit offers a satisfaction guarantee with specific guidelines. The company will clean your floors a second time if needed or refund your money if you are dissatisfied. If the company damages anything in your home, it will pay to repair the damages. Most carpet cleaners do not provide specific guarantee guidelines, so we were impressed with the company's customer service policy. Additionally, the company's website has a toll-free telephone number and service locator so you can find a franchise near you.
In our evaluation, Coit was by far the most impressive for customer service. We got immediate responses via telephone and email from friendly people, whether we were dealing with various local branches or Coit's national customer service. This was far from the case with many competitors. We assume Coit staffers will be as friendly and helpful with you as they were with us.
It is handy to be able to commit to one company for all of your deep cleaning needs, and we think committing to Coit is wise. This professional carpet cleaning service provides a wide variety of home and commercial services to meet your individual needs. Coit stands out as the best carpet cleaning service because of its around-the-clock availability, versatility for residential and business cleaning services and a strong satisfaction guarantee.