Pros / LastPass Premium is one of three services in our review that supports every major browser and computing platform.
Cons / The company doesn't offer phone or live chat support.
Verdict / LastPass Premium is the best password manager in our review because it has every critical feature and supports all popular operating systems, browsers and mobile devices.
LastPass Premium is an excellent online password manager at the head of the class. It has solid usability and extensive features, and it supports all popular browsers, mobile devices and desktop systems. No other service in our review matches LastPass Premium, which earns our Top Ten Reviews Gold Award.
- Proactive Security
- Ease of Use
Security & Convenience
Like all password managers, LastPass makes it easy to store usernames and passwords in an encrypted vault. LastPass Premium's features in particular go beyond the basics with careful attention to usability. When you sign up for LastPass, it recommends plugins or apps for your operating system and browsers.
During setup, LastPass finds and imports passwords from your browser and gives each a security rating. This security challenge promotes good password practices and reminds you to change passwords that are old or weak or that have been compromised in a data breach. LastPass is one of three password managers in our review that can automatically change your passwords on a host of compatible sites such as Google and Facebook, which makes it easier to update old or weak passwords without navigating to every site in your vault.
When you log in to a site the first time, LastPass asks if you want to save the username and password. It displays a similar prompt when you return to a saved website, so you can log in with your master password. As you save more passwords, you can organize them into categories and identities. Categories save your passwords under their account types, such as email, banks and retailers. With identities, you can separate sensitive work accounts from personal accounts, which is useful if you have both personal and work-related Google logins.
The password generator in LastPass is excellent. It lets you customize password length, up to 100 characters, and the types of characters, such as lowercase and uppercase letters, numbers and symbols. Most other cloud password managers have similar password generators that can create secure passwords for your needs.
You can create a form-fill profile with credit card numbers, addresses and other useful information for easy access when you shop online. LastPass Premium's form-fill feature doesn’t have as many options as some other secure password managers, but it's still very good and easy to use.
The best password managers have a variety of ways to add multifactor authentication. This adds another step to your login process that can prevent unauthorized access if someone steals your master password. You can set this up so that you have to put in a one-time code every time you log in to a new device. These codes can come in mobile apps, text messages, fingerprints or emails. LastPass works with more third-party authenticator apps than any other service we tested. These include Google Authenticator, Toopher, Sesame and YubiKey.
With LastPass, you can allow a friend to visit a website that needs your credentials without telling them the password. However, to share passwords, that person must also have a LastPass account, which they can get for free if they don't want a premium subscription.
You can choose what LastPass does when you're not actively using it. You can have it log off when you close the browser or after a set amount of time. LastPass sends you an email when you or someone else tries to change the email address or master password for your LastPass account. You can end other sessions when you log in to your LastPass account. For example, if you close your browser at work without logging off, LastPass automatically logs you out once you access your account from a browser at home.
With one exception, LastPass Premium supports more platforms than other services in our review. LastPass uses browser extensions on popular browsers such as Chrome, Firefox, Internet Explorer and Safari. You can also install LastPass password management software on Windows, macOS and Linux, which lets you fill in passwords on offline programs, not just websites. The LastPass mobile app is available on Android and iOS.
You can contact LastPass via email and social media for technical support. To get support over social media, you can use LastPass' dedicated support account on Twitter or send a message on Facebook. Both of these methods often give a quick reply. LastPass does not offer phone or live chat support, but it's not an issue, since the other support channels are very reliable. To find a solution on your own, you can visit the LastPass support website, which has a manual, a startup guide, forums and FAQs.
LastPass Premium does an excellent job automating the process of saving and creating passwords. As it stores your information in an encrypted format on its servers, you can access it anywhere by entering your master password. Ultimately, there's very little that separates LastPass from other popular password managers in terms of features. However, its security challenge actively encourages you to make good decisions with your personal data, and the software is very easy to use across all of your devices and browsers.