PROS / Password Genie customers have 24/7 telephone and chat access to support, which is highly unusual compared to most of its competitors.
CONS / It does not support multifactor authentication.
VERDICT / Password Genie is an excellent online password manager for users of Windows PCs, Macs, iPhones, iPads or Android devices.
Password Genie maintains security and promotes convenience. You can import passwords from competing products and if you have no passwords to import, Password Genie collects your usernames and passwords and stores them in encrypted form as you navigate to each site. When you revisit a site that Password Genie has registered for you, it logs you in automatically. It also keeps track of the personal data that you need to complete online forms.
Password Genie is one of the password managers that lets you build identity profiles to organize your password lists – according to personal or professional sites, for example. However, it lacks support for multifactor authentication, which adds an additional login step using a code that you receive via text message or email.
As with the majority of password organizers, Password Genie runs on Windows PCs and Mac. Most of the best password apps work with Chrome, Firefox, Internet Explorer and Safari. Password Genie supports those browsers as well as iPhones, iPads and Androids. Some competitors will support more mobile devices though.
In a market where most online password managers provide technical support via email only, Password Genie provides online chat and phone access available 24/7. If you don’t need to talk to a customer support professional, the publisher, SecurityCoverage, hosts a support website with high-quality material including how-to guides. A quick-start guide is available as a video or a PDF. Answers to frequently asked questions are organized according to operating system. There is also a support forum. In addition to publishing Password Genie and a couple of other software products, SecurityCoverage has another business, which consists of providing outsourced technical support for telecom, cable and service providers. Because SecurityCoverage has such a concentration on professional tech support, Password Genie users no doubt benefit from this core competency.
Password Genie is among the best password managers that support Windows PCs and Mac, along with all major browsers. It imports passwords from competing password savers and if you don't have any passwords to import, it is so easy to reconstruct logins in real time. The most serious deficit in the feature list might be the lack of support for multifactor authentication. However, you might not need it since password managers generate strong passwords and store them in encrypted form. Password Genie's feature list is comprehensive and matches many of its competitors.