PROS / The dashboard has everything in one place so you don't have to change tabs to view new information.
CONS / This web proxy provider claims to have live chat, but service was slow.
VERDICT / ibVPN lacks some of the resources of larger companies but still provides decent proxy services and an easy-to-use dashboard.
ibVPN started offering IP proxy services in 2003. The company has now spread its services into virtual private networks and has 95 servers in 63 different locations. This small company gives you the resources for browsing anonymously without sacrificing download speeds. The company also provides 2,590 different IP addresses to cycle through, which helps protect your privacy and keeps your browsing location secure and confidential.
The ibVPN dashboard has all of the tools you need in one place. You can choose your server by location from a drop down menu. While the drop down menu is functional, it is not as user friendly as the interactive maps that some of the other services provide. The drop down menu also lacks the server statistics that some of the other best proxy services offer.
The help and support was average compared to similar services. The live chat feature was inconsistent. Many times, we logged on and found that support was offline. Other times when we could reach support, we found that response times were slower than average. However, when we emailed customer support, representatives were helpful and thorough. They answered our questions without trying to upsell a product or divert us to a page in the knowledgebase.
ibVPN excels in security and offers many of the features we looked for in the best proxy servers. Included when you download ibVPN is a kill switch. A kill switch activates automatically if the virtual private network connection fails. Without a kill switch, you are exposed and your logging and location are no longer kept private but can be seen by anyone on the internet. This tool is a failsafe that ensures you remain protected. We were also pleased to see that ibVPN uses SSL and the more advanced TSL to provide secure browsing. It also uses OpenVPN, PPTP, L2TP and SSTP protocols.
Overall, ibVPN is a reliable web proxy provider. It has a decent selection of server locations and IP addresses that it cycles through to help protect your identity. While we found the live chat to be slow, the support provided over email was excellent.