Editor’s Note: This product has been removed from our side-by-side comparison because it has been discontinued. You can still read our original review below, but Top Ten Reviews is no longer updating this product’s information.
The Sound ID 400 has outstanding sound quality and is extremely comfortable. The wireless headset has a variety of different sound settings you can choose to customize your sound, depending on the environment in which you are using the headset. The Bluetooth headset is simple to use, but the customer service options are extremely limited.
The Sound ID 400 Bluetooth headset utilizes several microphones on the back of the headset to help cancel out any extra noise. The microphone on the end of the earpiece will pick up your voice and broadcast it clearly. Even in a crowded room or on a windy street, the sound quality is terrific. The headset has two incorporated sound settings: Environmental Mode and NoiseNavigation. The Environmental Mode is designed to amplify and increase the listening power. However, this setting has some feedback that can be annoying. There is occasionally a small buzzing noise in the background. The other setting, NoiseNavigation, is designed to optimize speech intelligibility and works very well.
The Sound ID 400 Bluetooth headset doesn’t have integrated voice applications like other similar headsets. All the voice-dialing options supported by your phone will work with the Bluetooth headset. You can download programs to read text messages and emails. Some applications will dictate text messages, Twitter messages, Facebook posts and emails. These programs are especially useful for those who need to text or send emails while driving. Most of these applications have a small one-time or annual fee.
The wireless headset system is A2DP-enabled, which means it can stream audio. If a call comes in, the music will stop so you can answer. The music resumes after the call is ended. The Bluetooth headset is compatible with all different types of phones and devices, including computers and video gaming consoles.
The Sound ID headset is very simple to use. Put your headset in your ear, turn it on and your phone or other device will recognize the headset. You can pair this headset with multiple devices simultaneously.
The Sound ID 400 Bluetooth headset is extraordinarily comfortable. The headset does not come with an over-the-ear hook, but the earpiece is soft and great for extended use. The Sound ID 400 headset only comes with one earpiece and you cannot use an ear hook.
The manufacturer’s website does not have extensive customer support options. There is only an online form to fill out. You cannot contact the manufacturer via telephone, chat or even email. There are no sections for frequently asked questions or tutorials. When we left notes on the website it took several business days to receive a response.
The Sound ID 400 Bluetooth headset is well-designed for aesthetics, sound quality and comfort. The headset has two different customized sound settings and the sound quality is superb. We also love the fit of the headset. It’s an excellent choice even for extended use.