Pros / You can buy additional fabric to use to match accessories and other furniture to your couch.
Cons / The return policy is strict.
Verdict / west elm specializes in custom orders with a healthy selection of custom fabrics and wood finishes, and a variety of sizes to fit in any space.
west elm specializes in custom sofas, but also has several in-stock options for a quicker turn around. Traditional style sofas come in multiple sizes, so you can have a full three-seater sofa or a smaller sofa, if that suits your room best.
Once you have selected the sofa style, west elm shows you the many color and fabric options available. First, it lists the quick ship options – these are the fabrics that are most popular that west elm has in stock. Choosing one of these means you will typically get your couch in two to four weeks.
The site also lists specialty fabrics and color options, also with the delivery time for these more custom finishes. Delivery time varies between eight and 12 weeks depending on the options you choose.
Whether you choose an in-stock or custom fabric, the image of the sofa will update to show you a picture of it with that fabric choice. If you’re not quite sure which fabric will look best in your home, or if the texture is something you want to handle, west elm lets you order free fabric swatches, so you can see and feel them before you customize your sofa. These swatches are 6” x 6”, the size interior design experts feel is a good size for determining a fabric’s quality and if you really do like the design.
In addition to sofas, west elm has many other furniture and décor items that you can purchase to help finish your home. For design tips and ideas, the company has a sofa guide that includes an inspiration tab with ideas for decorating your living room around your sofa and depending on your personal style and design preference. west elm sorts its sofas by collections that include all the different styles and sizes on one page.
west elm offers purchasing the fabric used on your couch by the yard to reupholster other furniture in your home to match your new sofa, or use the material to make matching throw pillows or curtains. We found this to be a unique service provided by the online sofa company.
If you choose an in-stock fabric option, the sofa can be returned within seven days of delivery for a refund or replacement. This is a pretty short window since other services, such as Article, give you 30 days and Joybird offers a full year to return your sofa. Special items cannot be returned unless there is a manufacturer’s defect.
west elm features over 130 sofa designs with several customization options. You can purchase additional fabric to reupholster other furniture and make matching curtains or throw pillows. While some assembly may be required when you buy a sofa online, west elm’s white glove delivery service includes assembly and setup for you.