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Shoes.com review

Shoes.com is an online footwear store with free shipping and helpful customer service.

Shoes.com review

Our Verdict

Shoes.com is a great online footwear store. It offers a huge range of styles and shoe sizes that are hard to get elsewhere.

For

  • Great choice in shoes
  • Wide range of sizes
  • Free shipping (no minimum order)

Against

  • Fee for returns

Shoes.com is a large online footwear retailer that offers lots of choice in terms of style and purpose of its shoes. The company offers free shipping and free exchanges, as well as a rewards scheme and a huge selection of shoes. 

For a full round up of all the online shoe stores we've reviewed, head to the best online shoe stores around.  

Shoes.com: What you need to know

Shoes.com offers over 1 million different styles from over 800 brands. One of its stand out features is that it has plenty of stock of those sizes that are particularly hard to find. Despite its name, the store also sells accessories and bags too. 

You can browse the company's selection of women's, men's and children's shoes, or if you're looking for something specific, shoes are organized by category type, such as boots, sandals, or athletic sneakers.

Shoes.com: Features

Shoes.com provides numerous specialty shoes; for example, shoes for work, hiking, running, etc. In addition, you can filter search results by special features, such as orthotic-friendly, vegan, moisture-wicking, insulated and diabetic-friendly. This means if you need something more than just a pair of sneakers or dressy shoes, you can narrow your search to find exactly what you are looking for.

The website's home page features a search toolbar at the top so you can enter a brand or style, and it will bring up options for you to view. Additionally, you can refine your search further using the company's advanced search features, so if you are looking for casual shoes, for instance, you can search under different categories such as canvas, clogs or flats. You can also narrow your search by size, color, price range and brand.

There is no minimum purchase requirement to get free shipping. Shoes.com also offers a 60-day return policy, so you can return shoes for a refund within that time period but you do have to pay  $6.95 per item as a restocking fee.

You simply print out the return-shipping label at home, attach it to the box and drop it off at your local UPS facility. You don't have to wait in line to get your item weighed and labeled.

You can place orders online or by phone, using the toll-free telephone number located on the website. There is an extensive list on the FAQ page along with helpful tips. You can reach a representative by email or phone, but there is no live-chat service. Although, you can sign up for an email newsletter to receive the latest news and offers from the company.

Should you use shoes.com? 

Shoes.com is an excellent option if you are looking for something specific and want excellent customer care to go along with it. This company provides a large inventory and free shipping options, with no minimum spend. In addition, this company also provides a 60-day return policy, which provides enough time for you to return your shoes without feeling rushed.