PROS / Vivid Seats provides access to premium parking and a rewards program.
CONS / There is not a tool that helps you find the best location.
VERDICT / Vivid Seats counteracts a high e-fee with superb user benefits and purchasing conveniences.
Vivid Seats is one of the best sports tickets sites we reviewed. It is a secondary ticket site that offers access to all major sports and leagues. Vivid Seats is a secure location for making ticket purchases, which lessens the risk of giving out personal purchase information when you find discount sports tickets. For this and many more reasons, Vivid Seats is the Top Ten Reviews Bronze Award winner.
Ticketing Types & Costs
Vivid Seats not only offers an abundance of options for premium or cheap sports tickets to you, it also has competitive fees compared to other sports ticket sites. It is important to note that the face value listed on most sports ticket sites won't be the price you end up paying at checkout. All sports tickets sites add fees onto the total price. It does have a competitive service fee, although its shipping fee for traditional mail delivery is slightly higher than other sites. The fee that Vivid Seats charges for reselling tickets on its site is among the lowest we saw in our review.
The delivery options Vivid Seats provides are among the most elite. In addition to mail shipping and will-call tickets, you can have an e-ticket delivered to your email that you can print out and present at the gate. However, there is no tool that helps you find the best location.
The search options are quick and easy to use, as a search bar on the landing page of Vivid Seats lets you perform specialized ticket searches. The interactive seating chart is a great visual way to see exactly where the seats are located, which is quite nice if you aren't familiar with certain ballparks. There is also a mobile app that allows you to simply show a barcode on your phone rather than printing out a ticket before you arrive at the venue's kiosk.
There is no return policy with Vivid Seats, unless the game you want to see has been completely canceled. If you would like to recoup some of the cost of tickets, you may resell them on Vivid Seats. Its resale section is among the best, with a simple way to upload your tickets. Vivid Seats is a member of the National Association of Ticket Brokers, assuring the tickets' reliability. It also employs privacy and security technology on the site so you can safely provide your credit card information when you make the ticket purchase.
Vivid Seats gives you access to premium parking at stadiums. While this is still a pay feature, this takes away the stress of wondering where you are going to park, especially if you are following your favorite team on the road to an unfamiliar venue. You can get Vivid Seats gift cards that can be redeemed for tickets. Its reward program allows you to earn points based on how many tickets you buy from Vivid Seats, which is a feature only included on a few sports ticket sites we reviewed. You can also sign up for price alerts that give you priority messages about deals tailored to teams and events where you live, which saves you from spam about tickets you can't use.
Help & Support
There is live chat on Vivid Seats' website, which is ideal for quick resolutions to questions you have. You can also use its phone or email support for additional questions about your ticket purchases. The site has a FAQs section that normally resolves common concerns.
Vivid Seats is an excellent sports ticket option. It's a quick, secure way to find seats for your favorite team. The extras it offers are comparable to or better than those of any other sports ticket website. Vivid Seats lacks very few features, so it's a great destination when you are looking for premium or cheap sports tickets.