SeatGeek is one of our top picks for ticket sites. It had some of the best prices we saw and transparent fees which you can see upfront. SeatGeek also has a good customer guarantee and easy-to-use, appealing website with an even spread of tickets for every type of event. Sellers will have to pay the same commission as most sites, but they’ll have an easier time selling due to the large audience SeatGeek offers. It also assigns a deal score to each listing, helping you get the most for your money when buying tickets.
SeatGeek review: Usability
- Great selection of tickets
- One of the best search engines we tested
- Great customer support
SeatGeek has a great selection of tickets to local and nationally touring events. The interactive seating chart is easy to use and displays a deal score for each section of the venue to help you determine which seats are being sold for close to face value. The search bar is prominently displayed at the top of the website and allows you to search for concerts by artist, event or venue. SeatGeek also does a good job of suggesting events near your location and saves and displays your recently viewed searches. You can also search for shows based on music genre.
SeatGeek has one of the best search engines of all the services we tested. We had no problem finding seats to all the concerts we searched for, and once we found them, the service helped us decide if the price was a good value with its deal score.
The company’s customer service and support options are among the best we found. You can contact the support staff by phone, email or live chat. The FAQs page has some good information about the buying and selling process, as well as answers to questions about payment options and site security.
SeatGeek review: Customer guarantee
- Offers a 100% guarantee on its tickets
- Promises that your tickets will be delivered in time
- Full refund if event is cancelled
Like competitors, SeatGeek offers a 100% guarantee on its tickets. This promises that your tickets will be delivered in time for the event and provide valid entry to the event. If any of these things do not occur, you will be provided with comparable or better replacement tickets to the event or offered a refund. Like sites such as Ticketmaster, if the event is cancelled and not rescheduled, you will be refunded the full purchase price.
SeatGeek: Buying tickets
- Can filter by quantity, ticket type and price
- Good deals are assigned higher numbers and are in green
- Deal scores are shown on an interactive map
When buying on SeatGeek you can filter by quantity, ticket type and price. SeatGeek also assigns a deal score to each ticket, marking it with a color and number on a scale of zero to ten. Good deals are assigned higher numbers and are in green, moderate deals are orange and tickets which won't save you much (or anything). This system is similar to the one Vivid Seats uses and is a great way to avoid expensive tickets that don’t give you a great view of the action.
All the deal scores are shown on an interactive map of the stadium or arena, so it’s easy to see where the best tickets are. You can even see photos of the view from available seats at most venues. Further, you can sign up for email alerts to find out when a ticket’s price changes.
SeatGeek also did well when we compared the base price of tickets to three sporting events. We searched for theater, sports and concert tickets and SeatGeek has some of the cheapest tickets for all of our categories. We also found the ticket fees to be some of the most reasonable.
While fees vary by ticket, this was really impressive considering some websites, such as Coast to Coast, tacked on fees nearly as high as the cost of the ticket itself. One of our favourite things about SeatGeek is the ability to see price listings with or without fees added on. At the end of the day, a cheap ticket is worthless if the fees cancel out your savings, but SeatGeek definitely had the most transparency on fees of any site we looked at.
SeatGeek: Selling tickets
- Charges a 10% commission on the final sale price
- Doesn’t charge you to list your tickets
- Larger customer base
You can sell tickets to concerts and sporting events with SeatGeek, but it charges a 10% commission on the final sale price, which is pretty standard for ticket services. It doesn’t charge you to list your tickets and you set the price, so you may be able to recoup some of the fees by listing your tickets at a higher price. You have a good chance of selling with SeatGeek as you’ll have access to a larger customer base than with most of the other services we reviewed.
Should you try SeatGeek?
We liked SeatGeek’s shiny website and modern feel. It also has a great app which is available to Apple and Andriod users alike. SeatGeek did well in our pricing tests, with fees comparably low and some of the lowest ticket prices on the market. We also liked the deal score, which gives you an idea of value-for-money and is a function lacking from a lot of the sites we looked at. Overall, we’d feel confident shopping at SeatGeek in the future, knowing we’d be getting a good price and overall experience. There’s also lots of customer support available, so you don’t need to be worried about any mishaps being resolved in a timely manner.