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SeatGeek review

SeatGeek gets you secure tickets for all sorts of events, at low prices.

SeatGeek review
(Image: © SeatGeek)

Our Verdict

We liked SeatGeek’s shiny website and modern feel. This, and transparent fees, make it a great choice of ticket website for concerts and sports.

For

  • Transparent fees
  • 'Deal scores' are a good feature
  • Great website

Against

  • Not the cheapest tickets

SeatGeek is a great ticket buying and selling platform that combines security with low prices and a nice clear layout. So if you're buying concert tickets or even sports tickets, this is a really great place to start the hunt.

Fees are clearly laid out and so you know what you can expect right from the front end. These may seem to have more hidden fees as they can be so low but that's simply because SeatGeek offers really low prices compared to a lot of the competition.

Expect a decent spread of tickets across events which cover sports and concerts widely. If you're looking to sell, this is a great place, not because of fees as they're similar to the competition, but because of the huge audience this platform commands. There's also a useful deal score on each listing, which can help you get the most for your money when buying tickets.

SeatGeek review: Usability

SeatGeek has a great selection of tickets to local and nationally touring events. The interactive seating chart is easy to use and displays a deal score for each section of the venue to help you determine which seats are being sold for close to face value. 

The search bar is prominently displayed at the top of the website and allows you to search for concerts by artist, event or venue. SeatGeek also does a good job of suggesting events near your location and saves and displays your recently viewed searches. You can also search for shows based on music genre.

SeatGeek review - lets you search by genre or ticket type

(Image credit: SeatGeek)

SeatGeek has one of the best search engines of all the services we tested. We had no problem finding seats to all the concerts we searched for, and once we found them, the service helped us decide if the price was a good value with its deal score. 

The company’s customer service and support options are among the best we found. You can contact the support staff by phone, email or live chat. The FAQs page has some good information about the buying and selling process, as well as answers to questions about payment options and site security.

SeatGeek review: Customer guarantee 

Like competitors, SeatGeek offers a 100% guarantee on its tickets. This promises that your tickets will be delivered in time for the event and provide valid entry to the event. If any of these things do not occur, you will be provided with comparable or better replacement tickets to the event, or offered a refund. Like sites such as Ticketmaster, if the event is cancelled and not rescheduled, you will be refunded the full purchase price.

SeatGeek: Buying tickets

When buying on SeatGeek you can filter by quantity, ticket type and price. SeatGeek also assigns a deal score to each ticket, marking it with a color and number on a scale of zero to ten. Good deals are assigned higher numbers and are in green, moderate deals are orange and tickets which won't save you much (or anything). This system is similar to the one Vivid Seats uses and is a great way to avoid expensive tickets that don’t give you a great view of the action. 

All the deal scores are shown on an interactive map of the stadium or arena, so it’s easy to see where the best tickets are. You can even see photos of the view from available seats at most venues. Further, you can sign up for email alerts to find out when a ticket’s price changes.

SeatGeek

(Image credit: SeatGeek)

SeatGeek also did well when we compared the base price of tickets to three sporting events. We searched for theater, sports and concert tickets and SeatGeek has some of the cheapest tickets for all of our categories. We also found the ticket fees to be some of the most reasonable. 

While fees vary by ticket, this was really impressive considering some websites, such as Coast to Coast, tacked on fees nearly as high as the cost of the ticket itself. One of our favorite things about SeatGeek is the ability to see price listings with or without fees added on. At the end of the day, a cheap ticket is worthless if the fees cancel out your savings, but SeatGeek definitely had the most transparency on fees of any site we looked at. 

SeatGeek: Selling tickets

You can sell tickets to concerts and sporting events with SeatGeek, but it charges a 10% commission on the final sale price, which is pretty standard for ticket services. It doesn’t charge you to list your tickets and you set the price, so you may be able to recoup some of the fees by listing your tickets at a higher price. You have a good chance of selling with SeatGeek as you’ll have access to a larger customer base than with most of the other services we reviewed. 

SeatGeek review: Fees and refunds

If you're coming to SeatGeek to sell then you can expect to pay a 10% fee which is pretty standard. As a buyer you can expect lower fees than many as this site often undercuts the competition here. That deal score also helps here, to show how affordable these tickets are at the time you snap them up.

When it comes to refunds, you can't expect anything for a change of mind at your end. But should the event get cancelled, which is out of your control, then you'll be given a full refund – unless the event is rescheduled.

Should you buy at SeatGeek?

We liked SeatGeek’s shiny website and modern feel. It also has a great app which is available to Apple and Android users alike. SeatGeek did well in our pricing tests, with fees comparably low and some of the lowest ticket prices on the market. We also liked the deal score, which gives you an idea of value-for-money and is a function lacking from a lot of the sites we looked at. 

Overall, we’d feel confident shopping at SeatGeek in the future, knowing we’d be getting a good price and overall experience. There’s also lots of customer support available, so you don’t need to be worried about any mishaps being resolved in a timely manner.