Stubhub is one of our top picks for the best concert ticket sites and best sports ticket sites, with some of the best deals and transparent pricing on the market. The website is great, with lots of options for theater, sports, comedy and concerts in an easy-to-use and simple format, and there’s also a clever and modern app. It doesn't have the best customer guarantee we saw, but the FanProtect promise is still a trustworthy feature would make us feel confident in shopping with StubHub.
StubHub review: Usability
- Free text search tool
- Clean, uncluttered design
- Useful app
Stubhub sells tickets to a wide array of sports events, concerts, plays and more. Using the free text search tool, you can search by event, artist or team, and the website has a clean design that is uncluttered and pleasant to look at. You can also pick the city and dates you’re interested in to narrow down your options. There’s a free text search feature, meaning if you know exactly what you’re looking for you can access tickets instantly.
Once you’ve chosen what you’re looking for, StubHub tells you the concert nearest to you and lists alternatives. You can filter tickets by price, value or location in the venue and there’s transparency in exactly how many tickets are left to buy and where, which we particularly liked. When selecting your seat StubHub, more often than not, has a photo of your location and view of the event, meaning you can make an informed choice about where you’re sat and what view works best for you.
StubHub also boasts a nifty app. You can sync your music so StubHub learns your favourite artists. It’ll then alert you when they’re playing near you, which is an innovative feature we really liked. The app also lets you download digital tickets and have a 360-degree view of the venue in question from your seats before buying.
StubHub review: Customer guarantee
- Guaranteed a valid ticket in time for the event
- Only get a refund if the event is fully cancelled
- Doesn’t offer refunds, exchanges or ticket insurance
StubHub has a FanProtect 100% guarantee, promising to help you buy tickets with confidence and sell tickets safely and securely. This website’s return policy is similar to most of the ticket websites’. You’re guaranteed to get a valid ticket in time for the event, but you only get a refund if the event is fully cancelled. You don’t get your money back if it’s merely rescheduled.
When you buy tickets, you can rest assured they will be authentic and arrive in plenty of time for the concert, and sellers are promised a good transaction with timely payment. Unlike Ticketmaster, this service doesn’t offer refunds, exchanges or ticket insurance.
StubHub review: Buying tickets
- Has some of the most affordable tickets out
- Service fees are some of the lowest
- It is a secondary market website
We searched all the websites we tested for three specific events and compared the base ticket prices. This site clearly has some of the most affordable tickets out there and virtually the same seats on offer at StubHub were available for a much larger price tag at sites such as Ticketmaster.
Consistently across our tests, StubHub charged an extra 20% on top of the ticket fees as a service charge, which is impressive compared to sites like VividSeats and Coast to Coast, whose fees sometimes came out to be more than the cost of the ticket itself.
StubHub gives you the option to filter search results by price, location or best value. This is a feature we found on other sites such as Razorgator which uses an algorithm that takes the predicted value of a seat and calculates which seats are priced below that value, offering the best deal to buyers. When choosing seats there’s also the option to see the view you’re paying for - great if you’re weighing up price against visibility.
Even though we found affordable tickets on StubHub, it is a secondary market website, which means it sells tickets from other users and licensed ticket brokers. As such, depending on the event, there can be some price markup. All prices are an estimate and it does offer the disclaimer that prices are set by resellers and may be higher or lower than face value.
StubHub review: Selling tickets
- Free to list tickets for sale
- Takes 10% commission
- Offers a FanProtect Guarantee
StubHub also makes it easy to sell tickets. As with most services, it's free to list, and if you sell the tickets, StubHub takes a 10-percent commission. This company also has a team to help you sell tickets that are close to the concert date. The service can transfer you the money you make from sales in several ways, and you can even donate it to charity through the site.
We liked that you can set your own price on StubHub, meaning you can flog a ticket on the cheap or wait around and see if someone will match the price you paid. StubHub also deals with all kinds of ticket types, from digital to physical, and to ensure each transaction is safe and secure for both parties, StubHub incorporates the FanProtect Guarantee.
Should you try StubHub?
StubHub is one of our favourite ticket websites overall because of its simple and transparent pricing and huge selection of events. Not only is it a good place to buy tickets, but it is also a good resource for selling tickets because of its huge customer base. The ticket prices are among the best we saw, and the service fee is fair when you consider the shipping charges are included.