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TicketCity review

TicketCity is a good place to check if you’re struggling to get in to a sold-out event, but it's not our favorite ticket website.

TicketCity review
(Image: © TicketCity)

Our Verdict

TicketCity can’t compete with many of the best ticket services we reviewed, but it is a good place to compare ticket prices against other secondary dealers and worth checking if you’re struggling to get in to a sold-out event.

For

  • A decent app
  • Good for selling tickets, as it buys them outright

Against

  • Not the cheapest but not the most expensive either
  • Outdated, basic website

TicketCity wasn’t our first choice of the best concert ticket sites or best sport ticket sites, but its ticket prices were lower than some competitors and we liked its unique approach to helping you sell tickets fast. The website itself is very outdated and we weren’t impressed by its presentation or options for seat-searching at certain venues. This might not be an issue for you though, as there’s also a user-friendly app for iPhone users, which makes it easy to store e-tickets and browse events near you. 

TicketCity review: Usability

  • Website looks slightly dated and a little cluttered
  • can sort by number of tickets and price
  • App has a lot more modern-feeling than the website

TicketCity has been around since 1990, when the business began as an over-the-phone venture. It transitioned to online sales in 1998. In that time, more than 1 million customers have bought more than 4 million tickets. The website looks slightly dated and a little cluttered, but despite its flaws, it has a ton of tickets to pick from.

Searching for tickets on TicketCity is easy with the free text search bar, or you can shop through loads of categories for sports, theater and concerts. When looking at tickets for any event, you can sort by number of tickets and price. Other sites offer more options, such as ‘best deal’ and location, so we found this a bit basic.  The seating map is interactive and when you hover over a section it tells you how many tickets are left there and the range of prices. These then sort low to high when you click on your preferred section but you don’t get to see the specific location of the particular seats.

TicketCity also has an app which is a lot more modern-feeling than its website. It features local event suggestions and stores your e-tickets for you. You can also track the progress of your orders. It’s only available to iPhone and iPad users though, so keep that in mind before buying!

TicketCity review: Customer guarantee

  • Transactions are protected by VeriSign security
  • TicketCity uses 256-bit encryption
  • Support team is available from 7am until midnight

Transactions are protected by VeriSign security, so you can feel safe sharing credit card information, and TicketCity uses 256-bit encryption to make sure your personal information is kept safe. Like all the other services we tested TicketCity promises a refund If your event is cancelled and not rescheduled and if your tickets do not arrive in time or are not valid you will receive replacement tickets or a full refund. 

The support team is available from 7am until midnight, meaning that you can contact them if you have any issues with your ticket on that same night via email support, live chat or their customer service number. There’s also a page for Spanish speakers, which is a nice touch.

TicketCity review: Buying tickets

  • Wasn't the most expensive, but not the cheapest either
  • High handling fees
  • Lots of options for tickets however

From a buyer’s perspective, TicketCity’s prices weren’t too impressive. To test this, we compared the price of the cheapest tickets for three events: one sports game, one concert and one play, on all websites we evaluated. TicketCity’s prices weren’t the most expensive, but they also weren’t the cheapest. Fees for the sports fixture, like sites such as Coast to Coast, were as expensive than the tickets themselves. TicketCity charged $10 fees for the $10 tickets, as opposed to the $3 charged by Razorgator, or $5 by StubHub. We also found it a bit silly that it charges $7.50 for mobile delivery when sites such as Razorgator do this for free. 

Because TicketCity buys tickets from sellers and sell them to you directly, you may encounter less problems than if you use a service such as Ticket Liquidator which acts as a middleman connecting you directly to sellers who then send you tickets themselves. 

As we said though, ticket prices weren’t as outlandish as some other sites and there was a lot of options for tickets, so if you’re having trouble finding tickets for a sold-out event, you can do a lot worse than checking out TicketCity. It sells tickets to over 100,000 events every year, so there’s a good chance it's got what you’re looking for. 

TicketCity review: Selling tickets

  • TicketCity buys your tickets directly from you
  • Might get less for your ticket but guaranteed a sale
  • Simple to do

One nice thing about TicketCity is the ticket resale system. Most websites let you post your tickets at your own asking price and take a cut of your profits. TicketCity buys your tickets directly from you, so there’s no waiting around to see if it will sell. All you do is submit an online form, or you can call the customer service line and do it over the phone. You can expect to hear from TicketCity within the same business day. 

You might get less for your ticket from this website than if you set your own price on another one, but it could be worth it if you need cash fast and a guaranteed ticket sale. This was quite a unique feature, so if this appeals to you then TicketCity is the place to go. 

Should you try TicketCity? 

TicketCity can’t compete with many of the best ticket services we reviewed, but it is a good place to compare ticket prices against other secondary dealers and worth checking if you’re struggling to get in to a sold-out event. There’s a decent amount of ticket availability and we found tickets to all three events we looked for in our testing process. It’s also a decent option if you’re looking to sell tickets, as it’ll make you an offer themselves as opposed to listing your tickets for buyers to purchase through them.