Knowing what the best concert ticket sites are, and how to use them, is essential if you're buying tickets to popular events. We no longer queue up at a box office window for our tickets - more and more we buy them online. And even when using the most reliable, and well stocked concert ticket sites, getting tickets for the most popular gigs and shows can be very difficult indeed.
There’s more to these concert ticket sites than just purchasing your tickets, however. They also play an important role in discovery, as you can narrow your interests and filter out the things that don’t appeal, leading to a tight list of great concerts you really want to go to - all across the country.
We’re not into sending traffic to sites that buy up tickets when they’re first released then try to resell them for a massive mark-up (we don’t think that’s cool) so the sites here are the ones that get their tickets straight from the venues. However, we’re aware that sometimes there’s a gig you absolutely have to go to, so we’ve included a small number of sites with resale options, just to make sure no dream of seeing Bette Midler live goes unfulfilled.
Modern queueing systems mean that sitting in front of your computer refreshing a page over and over again is a thing of the past, but all sites tend to feel the strain when popular tickets are released. We’re looking at you Taylor Swift. A smooth journey for the user through the site to payment is one of the things we’ve specifically looked for when making our recommendations. Most of the sites provide a guarantee that your tickets are the genuine article too.
Sports fans shouldn’t despair - we’ve got you covered elsewhere, with our recommendations for the best sports ticket sites. And if you really need a ticket that’s not available any more, try looking at one of the best online auction sites to see if anyone’s selling one.
1. StubHub: Best concert ticket site overall
StubHub places a clear emphasis on concert tickets, with a variety of genres and options to look at festival tickets greeting you when you first visit the website. You can filter by lowest price, best location and best deal, as well as specific seat types and types of ticket delivery, meaning everyone’s preferences are covered. What’s more, the FanProtect promise is a trustworthy feature which means you can shop with StubHub confidently.
The mobile app is also easy to use, and it lets you access tickets on the day of the event – once you purchase the ticket, a bar code on your phone gets you into the venue. You can also follow your favorite artists through the app and receive alerts about shows in your area.
Selling tickets with StubHub is almost as easy as buying them. You can use the computer application or mobile app to sell your tickets, and StubHub collects 10% of the sale price.
The site’s FanProtect guarantee makes sure you receive valid tickets before the event, and if you don’t, you will either be refunded with comparable or better tickets or receive a full refund. Using a reputable secondary broker like StubHub is a fast and secure way to buy and sell concert tickets, and that’s why we think it is the best service for most people.
2. SeatGeek: Best website for booking
We loved SeatGeek’s transparent fees, which make it easy for you to know you’re getting the best deal possible and avoid a nasty surprise when you get to checkout. What’s more, fees were some of the lowest we found - making SeatGeek a great all-rounder if you’re after a good price.
Like many of the top concert ticket sites, SeatGeek assigns a deal score to each ticket, marking it with a color and number on a scale of zero to ten. This results in a straightforward and visually compelling arena seating chart.
We liked SeatGeek’s shiny website and modern feel. It also has a great app which is available to Apple and Andriod users alike. Overall, a great choice if you’re after a bargain and a choice you can feel confident about.
3. Razorgator: Best value concert ticket site
Although at times the website was a bit of a trawl, we loved Razorgator for its unbeatable prices, reasonable fees and unprecedented number of search filters to help you find the perfect seat for you. The grading system offered by Razorgator is helpful for people willing to compromise on price when it comes to seat value, and we found the claim of an average 15-20% saving to be accurate.
The customer guarantee is fairly standard and there are good options for customer service so you can be confident that they’re there to help if anything goes wrong. Sellers can put their tickets open to bidding if they’re looking to make a few bucks, or sell outright for a price you choose. Razorgator takes a lean 10% commission, but you can cost your tickets accordingly.
This is our pick of best value ticket services as the prices were consistently lowest in our testing. We’re confident that you’ll snap up a good deal with Razorgator.
4. Ticketmaster: Best customer guaranteed concert ticket site
Ticketmaster is a great place to shop for tickets because of its return policy. The site gives you three days after your purchase to change your mind when you purchase tickets for events at venues participating in the website’s Fan Guarantee program. It’s also the only site we reviewed which lets you return tickets for events that have been rescheduled and not canceled, which is great for peace of mind.
Prices were average across the sites we reviewed, and with Ticketmaster you get the added advantage of buying tickets from a primary seller. This means tickets for in-demand concerts may well be cheaper on Ticketmaster than elsewhere, as long as you’re able to buy them in time.
5. TicketCity: Best concert ticket site for sellers
TicketCity wasn’t our first choice of ticket sites, but its ticket prices were lower than some competitors and we liked its unique approach to helping you sell tickets fast. Most websites let you post your tickets and set your own price, taking a cut of the money when you do sell. TicketCity buys your tickets directly from you, so there’s no waiting around to see if it will sell.This is made even easier by how easy it is to sell your ticket to TicketCity, which can be done over the phone or on an online form. A great option if you’re looking to sell unwanted concert tickets.
6. VividSeats: Best rewards program for a concert ticket site
VividSeats didn’t have the cheapest tickets of the sites we reviewed, but concert-lovers might be interested in shopping here regardless due to the impressive rewards program. You can get up to 8% credit on tickets depending on how much you spend and if you’re a ‘Hall of Famer’ (meaning you spend over $2000 annually) this credit won’t expire.
If you haven’t got the budget to splash $2000 annually on tickets don’t worry, your credit will last a full year. You can buy your tickets through the easy-to-use app or online, and if you have any questions a customer service representative can answer them through the website’s live chat feature.
How we tested the best concert ticket sites
To find the best ticket sites, we checked prices for local and national concerts and events on the same day and made a note of the lowest prices available, as well as comparing overall value for money. We also ranked sites based on price, availability, website and app features and the variety of events covered. We went through every step of the buying and selling process for tickets to make sure there were no hidden fees or issues with these sites, so you can be confident in picking the right concert ticket site for you.
We’ve reviewed concert ticket websites for several years and we know what to look for in the guarantees and money-back promises that these companies offer. We’ve made sure to compare them all on guarantees for peace of mind, and compared customer experience and customer service options to make sure that even if you do experience difficulties, there’s a team you can trust to set things right.
How we found the best concert ticket sellers
We reviewed the top concert ticket websites and checked prices for local and national concerts and events. We researched price, availability, website features and mobile experiences. We scored each website based on these features and compared service fees and total cost three different events to determine our rankings. We didn’t just compare prices, though; we went through each step of the ticket selection process to score each website.
It can be especially difficult to navigate the world of service and convenience fees, and we took the time to compare them. We read through detailed FAQs for each website and compared the customer service options to find out how each website will work with you in case you run into a problem with your ticket purchase.
We looked for concert tickets to see a nationally touring pop artist, among others. We then identified a mid-priced seating section at each concert and put two tickets in our cart to see what their final price was, including the service fee and shipping fees for electronic and ground delivery. We also looked at what the cheapest tickets available were for concert-lovers looking for a bargain. We ranked the services and made recommendations based on ordering convenience, service features, security features and customer support options, and we reported our findings in each site’s review.
We also compared each service’s fees and rules regarding selling tickets. We found that online ticket brokers keep 10% to 20% of the selling price if you sell through their marketplaces. Although the service fee associated with selling tickets is more expensive than selling them through a local classified listing or through social media, we found that using an online ticket broker was safer and made your tickets available to a larger potential audience.
How much do concert tickets cost?
The price of a concert ticket cost depends on who is performing and where. Service and shipping fees vary by event and by website, but our research shows the average service fee is about 23%, added to the cost of the ticket. Standard shipping costs could also run you an additional $15, though they’re sometimes wrapped into the service fee. If you’re interested in selling tickets, most websites take about 15% commission. However, some websites don’t take any commission at all, and some will buy them from you outright to save you the trouble.
What are the ticket service’s fees?
All the online ticket brokers we reviewed charge service fees. Some also charge convenience fees, shipping and e-ticket delivery fees. We found that e-tickets were the most cost-effective, with the delivery fees around $5 versus the $15 average fee for delivering physical tickets. Our top pick, Razorgator, doesn’t charge delivery fees for e-tickets which is a great way to save on additional costs. Fees are unavoidable, so you might want to consider shopping around before you make your final decision.
Which concert ticket sites can you trust?
There’s a lot of horror stories involving people buying concert tickets from fraudsters or unreputable sources. Don’t worry, we wouldn’t recommend you any sites that we don’t think can be trusted. However, sometimes things go wrong, especially when you’re buying through an online marketplace as opposed to the site itself. That’s why every site we’ve recommended has a 100% guarantee on tickets.
This is a standard feature across ticket resale sites which promises your money back if your tickets don’t arrive in time, are invalid or not what you were promised. With the exception of Ticketmaster, they won’t give you your money back if your concert is rescheduled and you can’t make the new date. However, some will help you to resell your tickets and if an event is permanently cancelled you should expect to be refunded for your tickets.
In every review we’ve extensively checked the customer guarantee of each site and given you all the information you need to make an informed decision. We’ve also taken this into account in our ratings.
Do they have an interactive seating chart?
All the services we reviewed allow you to click on various sections in the venue and compare prices. An interactive seating chart makes it easier to visualize where you’ll be sitting in relation to the stage. Some services offer point-of-view pictures from larger stadiums and venues so you can check out the viewing angle from the seats you’re reserving, and with some sites this function gives you a 360-degree view.
Concert calendar apps
The ticket services we reviewed have searchable calendars to help you find concerts in your area. However, if you want a more personal experience and notifications about when your favorite bands are coming to nearby venues, concert calendar mobile apps are a better option. Once you find a concert to attend, use our favorite concert ticket services to find the best price. Of all the ticket sites we looked at, StubHub had the best app. This lets you sync your music so StubHub learns your favourite artists. They’ll then alert you when they’re playing near you. We’ve also looked around for other concert calendar apps:
Songkick's free concert calendar app
This concert calendar app is free and available for iOS and Android devices. It searches services like Apple Music, Spotify and Deezer to find out what kind of music you listen to and curates a personalized concert guide based on your playlists. Songkick sends notifications about concerts and festivals near your current location and allows you to set a reminder to buy a ticket. This app also recommends bands and comedians that aren’t on your playlists to help you discover new and emerging artists. It displays pricing information, but we suggest using one of the licensed ticket broker sites we reviewed to ensure your transaction is secure and that you can get help and support if something goes wrong.
Bandsintown's concert planning app
This app has similar search capabilities as Songkick – it can sync to your playlists on popular streaming services and send notifications about bands you follow. However, because it allows artists to post tour dates free of charge, Bandsintown is a better option for searching for and discovering smaller local acts. It also has better social media features. For example, you can invite friends to a concert with a Facebook post, view tour news and updates, and post photos of yourself dancing or attempting an epic stage dive. Bandsintown is available in the Google Play and Apple App stores free of charge.