Vivid Seats offers an excellent rewards program for frequent ticket purchasers. If you’re someone who often goes to sporting events or concerts, you can use your purchases to get discounts on other events. Vivid Seats lacks very few features, and the ability to get benefits for multiple purchases can make this a great deal if you’re buying lots of tickets to see your favorite teams.
Vivid Seats not only offers an abundance of options for premium or cheap sports tickets to you, it also has competitive fees compared to other sports ticket sites. After reviewing service fees and availability for three games in three different markets – L.A., Boston and Green Bay, Wisconsin – the average service fee for Vivid Seats tickets was 24 percent. The fees didn’t vary as much between the different events as some companies we researched, and the Vivid Value$ deals can make it one of the best places to buy sports tickets. If you want to purchase tickets from a website where the fees don't vary from event to event, Coast to Coast Tickets has the most consistent fees.
When you search for tickets on this site, you can sort the results by price, value and best seats. If you sort by value, small green dots will appear underneath the best tickets.
The delivery options Vivid Seats provides include physical shipping, e-tickets and will-call tickets, though will-call availability depends on the venue. However, there is no tool that helps you find the best location. One nice touch when searching for the best seats is the field and ballpark guides that Vivid Seats creates for venues. These guides discuss sight lines, prohibited items and other things to look out for at that specific location.
The search options are quick and easy to use, as a search bar on the landing page of Vivid Seats lets you perform specialized ticket searches. The interactive seating chart is a great visual way to see exactly where the seats are located, which is quite nice if you aren't familiar with certain ballparks. There is also a mobile app that allows you to simply show a barcode on your phone rather than printing out a ticket before you arrive at the venue's kiosk.
There is no return policy with this service, unless the game you want to see has been completely canceled. If you would like to recoup some of the cost of tickets, you may resell them on Vivid Seats. Its resale section is among the best, with a simple way to upload your tickets. Vivid Seats is a member of the National Association of Ticket Brokers, so you can expect authentic tickets. If you purchase tickets from Ticketmaster, you have a small window where you can return tickets if you change your plans.
There is live chat on Vivid Seats' website, which is ideal for quick resolutions to questions you have. You can also use its phone or email support if you have additional questions about your ticket purchases. The site has a FAQs section that normally resolves common concerns.