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LifeLock Review

LifeLock offers a comprehensive identity protection service with device protection, credit monitoring, and more.

LifeLock Review
(Image: © Norton)

Our Verdict

LifeLock offers multiple layers of protection from fraud and data breaches - instead of just alerting customers, LifeLock will provide ways to prevent your information from being stolen in the first place.

For

  • Multiple layers of protection, including for devices and connection, not just monitoring
  • Built-in ability to freeze credit, bank accounts, and more
  • Fraud resolution and ID restoration are fully managed

Against

  • Not many tools or resources
  • Little focus on credit scores, reports, and monitoring

Tools like LifeLock can help you combat cyber criminals, and keep a handle on your data. Whether it's making purchases or logging onto social media, the amount of personal information that you give away will likely surprise you.  Data breaches and fraudulent activity can expose data like bank account numbers to Social Security Numbers to social media handles, and when that information falls into the wrong hands, the best identity theft protection services can help mitigate the negative impact. It's important to note that these services cannot prevent them from accessing your information (only actions like enabling 2-factor authentication can), but you can be promptly alerted so further damage to your identity can be prevented. And, with some services like LifeLock, representatives can help you restore your identity, credit, and more, which is a real boon. LifeLock and Norton 360 Antivirus have combined forces to create a powerful and effective identity protection service. 

While this review focuses on LifeLock’s identity theft protection capabilities, we also have a more comprehensive Norton 360 Antivirus review which covers all its antivirus and online security system products.

LifeLock review: Platform

LifeLock is one of the priciest identity theft protection services, depending on the plan, but for the cost of $25.99 per month (or $259.99 per year for the highest tier of service) you're getting a pretty good deal. On its end, Norton 360 protects and provides online privacy for an unlimited number of devices, while LifeLock covers Dark Web monitoring, credit alerts, and more. 

Norton 360 with LifeLock Select is the cheapest plan at $8.99 per month or $89.99 per year. For $17.99 per month ($179.99 per year), you can upgrade to Norton 360 with LifeLock Advantage, which adds bank and credit card activity alerts, fictitious identity monitoring, and court records scanning to your package. For the highest tier package, Norton 360 with LifeLock Ultimate Plus, count on 401(k) and investment activity alerts, as well as a number of other upgrades. 

Signing up is easy: you can compare all the available plans on one page, and one you determine which one is right for you, simply click the button "Subscribe Now" to start your subscription.

The client’s account is relatively easy to navigate if you’re comparing it to the one IdentityForce UltraSecure + Credit has, but still can be quite frustrating to parse through because of all the layers of protection included in Norton 360 with Lifelock offers.You can see your alerts and security settings at a glance, but for a more detailed view, you should access the dashboard under “ID Theft Protection.” There, you’ll find a more detailed overview of your identity theft protection updates. 

LifeLock review: Product

What’s covered:

LifeLock is a top choice because of the multiple layers of prevention it can offer. Unlike other services, it doesn’t just monitor your information, but it helps block the possibility that your information can be accessed through an unsecure connection or a computer virus. People who are happy with their VPN and their virus protection, for example, will feel comfortable choosing IdentityForce Ultrasecure + Credit over Norton 360 with LifeLock. But folks who have trouble choosing complex passwords and feel that they would benefit from an extra layer of security, LifeLock is the best way to go. 

In terms of ID monitoring, clients will benefit from SSN, driver’s license, bank account, and phone number monitoring, among others. You can even track less frequently monitored data, like your mother’s maiden name and your insurance information. 

Alerts

LifeLock doesn’t just alert you to what parts of your personal information appear on the web, but it can also tell you which sites have them and how you can opt out of those data broker sites. Essentially, consumer background check, people finder sites, and similar services likely have public data information such as your address and phone number, and you can attempt to remove your data from those sites directly from your Norton 360 with LifeLock dashboard. 

Of all services, we found LifeLock to be the least selective when sending out alerts - we received many over the course of a few weeks, some with greater cause for concern than others. When receiving these alerts, we suggest thinking very carefully about your online or financial activity, as it may have been labeled as fraudulent activity by Norton 360 with LifeLock when it was not. 

Should you find that your identity has been compromised in some way, LifeLock representatives will help you reclaim your information and restore your identity. 

Credit:

While the omission of credit reporting (scores or reports) is not uncommon, even among the top ID theft protection services, we were disappointed to see that LifeLock Select does not provide a credit score or credit report, when plans from other identity theft protection services (like IdentityForce UltraSecure + Credit) often include this feature. Federal law lets you get a free credit report from the three major credit bureaus at least once a year, and many other services, like Credit Karma or even your bank, will update and alert you of your new credit score at least once a month. The Select plan includes credit monitoring, though, so customers will be alerted to a change in their credit report without reporting on the score itself. 

LifeLock: Details

Plan provider: LifeLock
Credit monitoring? Depending on subscription tier
Bank account monitoring? Yes
Dispute assistance? Yes

LifeLock review: Tools

While LifeLock excels in providing additional layers of ID theft prevention, it fails in providing tools and resources so that clients can educate themselves on identity theft and simulate different financial scenarios. While not entirely crucial to the crux of the service, we think these are nice to have and afford the client from independence and confidence. 

However, LifeLock lets clients freeze accounts right there in the dashboard, which means that you won’t have to go searching for the right link all over the web. Need to freeze a bank account or your credit? LifeLock will have that link ready for you. 

Should I choose LifeLock?

We highly recommend Norton 360 with LifeLock, especially for people who can benefit from an extra level of ID theft prevention in the form of a password manager, VPN, anti-spyware, antivirus, malware and ransomware protection, and additional device protection measures. While credit may not be a central point of focus, even though it’s an important piece of the identity theft protection puzzle, there are plenty of other data points that Norton 360 with LifeLock monitors to make you feel more secure and at ease.