Pros / StubHub has the most transparent pricing in the industry.
Cons / There is no return policy.
Verdict / StubHub is one of the best places to buy concert tickets online, with an easy-to-use website and mobile application.
StubHub is big player in the secondary market of online concert ticket sales. Like the other services we reviewed, it has a good selection of tickets, convenient features and a secure platform to buy and sell on, but its all-in-one pricing and mobile apps are what make it a great choice.
Because StubHub doesn’t provide the tickets itself, prices are determined by market value, which is based on demand and availability. The site charges a service fee of 10 percent and a flat-rate delivery fee. What makes it unique is it calculates these fees into the price it displays. The prices look higher initially, but you aren't surprised by fees that can inflate your ticket price when you check out.
You can have physical tickets shipped to you, or you can choose to have them delivered via email and print them yourself. The service also has a will-call option and pick-up centers so you can get the tickets in person.
StubHub also makes it easy to sell tickets. As with most services, it's free to list, and if you sell the tickets, StubHub takes a 10-percent commission. This company also has a team to help you sell tickets that are close to the concert date. The service can transfer you the money you make from sales in several ways, and you can even donate it to charity through the site.
To search for tickets, simply type in the artist's name, the event venue, the city or the music genre you're interested in. StubHub has interactive seating charts, so when you scroll over a seating section, the site displays a pop-up that shows the available tickets and the price range in that area. You can filter ticket listings by price, section, row and even quantity. The intuitive mobile app also makes it easy to search for and buy tickets using your phone or tablet.
To ensure each transaction is safe and secure for both parties, StubHub incorporates the FanProtect Guarantee – when you buy tickets, you can rest assured they will be authentic and arrive in plenty of time for the concert, and sellers are promised a good transaction with timely payment. Unlike Ticketmaster, this service doesn’t offer refunds, exchanges or ticket insurance.
StubHub is our pick for best concert ticket website overall because of its simple and transparent pricing and huge selection of events. Not only is it a good place to buy tickets, but it is also a good resource for selling tickets because of its huge customer base. The ticket prices are among the best we saw, and the service fee is fair when you consider the shipping charges are included.