PROS / StubHub's all-in-one pricing makes it easy to know how much you're paying.
CONS / StubHub does not offer ticket insurance or a return policy except in the case of canceled events.
VERDICT / StubHub is one of the top places to buy concert tickets, with an easy-to-use website and mobile options.
StubHub is big player in the secondary market of online concert ticket sales. Like the other services in our review, it offers good selection and nice features, but its all-in-one pricing and mobile apps are what make it our Top Ten Reviews Bronze Award winner.
Because StubHub doesn’t actually provide the tickets, prices are determined by market value, which is based on demand and availability. StubHub charges a service fee of 10 percent and a flat-rate delivery fee. What makes it unique is that it calculates service and delivery fees into the price it displays. The prices look higher on the website, but you aren't surprised by fees that can almost double your ticket price when you actually check out.
StubHub offers the essential features for buyers and sellers of online concert tickets. You have several options for getting your tickets including mail delivery of physical tickets, email delivery of a PDF so you can print the tickets yourself, and will-call or pick-up centers so you can get the tickets in person. The mobile app makes it easy to find and purchase tickets using your phone or tablet.
This service also features a rewards program. Every time you buy a ticket with StubHub, it gives you credit toward future purchases. This is great for people who go to lots of events, but the points expire six months after they're awarded.
The ticket-selling program is easy. Like with most services, it's free to list, and if you sell the tickets, StubHub takes a 15 percent commission. This company also has a team to help you sell your tickets that are close to the concert date. It offers several ways to deliver your pay, even donating it to charity if you wish.
You can search for the concert tickets on StubHub in a variety of ways. Simply type in the artist's name, the event venue, the city or the music genre you're interested in. Almost all of the online concert ticket sites have interactive seating charts available. Scrolling over a specific seating section displays a pop-up that not only shows the available tickets but also the range of ticket prices. You can also filter ticket listings by price, section, row and even the quantity of tickets available per listing.
StubHub connects third-party sellers and buyers. To ensure that each transaction is safe and secure for both parties, StubHub incorporates the FanProtect Guarantee. Buyers are assured that they will receive legitimate tickets in ample time for the concert, and sellers are promised a good transaction with speedy payment. However, this concert ticket service does not offer refunds, exchanges or insurance in case you change your mind or are not able to go. The site gives refunds if the event is canceled.
The website is secure, so you can feel comfortable using a credit card to pay. TRUSTe, a leading data-privacy-management group, protects the information.
Help & Support
You'll find plenty of help and support options on StubHub's website, including detailed FAQs, contact information for phone or email, and a live-chat option for extra convenience. In addition, this company offers a newsletter to keep you up to date on the latest deals and events in your area or with your favorite bands.
StubHub is a great place to find online concert tickets for resale, particularly since the what-you-see-is-what-you-get pricing makes it easy to know what you're paying before you get to the checkout. It also means StubHub has some of the best deals among concert ticket websites.