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CenturyLink Smart Home Silver review

CenturyLink presents 21 different security devices as three types of equipment plans you can customize.

CenturyLink Smart Home Silver review

Our Verdict

CenturyLink Smart Home offers customizable home security and automation packages with a large selection of equipment, but you must be a CenturyLink subscriber to get these.

For

  • Offers 21 security devices

Against

  • Equipment warranty only lasts one year

CenturyLink is a fixture in the telephone and internet industry, and now it has added home security to its offerings, namely CenturyLink Smart Home. This regional enterprise offers residential security alarm systems and home automation capabilities through cellular, landline or internet connections – but you must have CenturyLink as your provider. That's why it's no longer on our list of the best home security systems.

It provides three monitoring plans and three equipment packages. One of CenturyLink Smart Home's strengths is that it has 21 different devices, which for sheer equipment selection is remarkably good in the home security industry.

Its basic Silver monitoring equipment plan includes a control panel, three door and window sensors, a motion sensor, four window decals, a key fob and a smart plug, a device that enables a regular electrical outlet to function as an internet-connected tool to manage lights or appliances that consume energy.

With the Silver plan, you get around-the-clock home monitoring, text or email alerts if something triggers an alarm in your house, and access to your system via smartphone, tablet or laptop.

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CenturyLink Smart Home image: You can choose from three different monitoring plans and three equipment packages to protect your home.

CenturyLink Smart Home image: You can choose from three different monitoring plans and three equipment packages to protect your home.
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CenturyLink Smart Home image: This company's smart plugs let you control such things as the lights in your home.

CenturyLink Smart Home image: This company's smart plugs let you control such things as the lights in your home.
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You can remotely lock and unlock doors and get alerts whenever the door opens, depending on the plan you choose.

You can remotely lock and unlock doors and get alerts whenever the door opens, depending on the plan you choose.
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CenturyLink Smart Home image: You can choose a plan that gives you remote video monitoring so you can see what is happening inside your home.

CenturyLink Smart Home image: You can choose a plan that gives you remote video monitoring so you can see what is happening inside your home.

If you choose the Silver plan, the contract runs three years. Should you cancel it before your contract termination date, you are responsible for paying the entire amount. One drawback to this residential home security system is that the startup costs rank among the more expensive ones we reviewed.

All equipment must be professionally installed, and it comes with a disappointingly short one-year warranty. You can contact CenturyLink by email, live chat or phone. The representatives we spoke with were friendly and polite, although they were equipped with far less information about the home security operation than we would have liked.

With the included touchscreen, you can arm and disarm the system, add controlling lights and small appliances. In addition, you can receive current information about traffic and weather as well as news updates.

CenturyLink's Gold plan provides these things plus a video surveillance camera. The Platinum package gives you a second camera, lets you choose either an electronic door lock or a third camera along with an iPad mini.

You can supplement all three plans with an exceptionally large choice of equipment, including indoor or outdoor sirens, a shock sensor, a wireless outdoor motion sensor, a glass-break sensor, water leak or freeze sensors, heat or smoke or carbon monoxide detectors, a wireless battery-powered thermostat, a panic button, a variety of door locks and more.

CenturyLink Smart Home makes available an exceptionally large range of security equipment to augment the devices that come with whichever home security plan you choose. You can select from three monitoring and three equipment packages, and the touchscreen that is included with each package is versatile and informative. However, you must be a CenturyLink customer to get service, and the start-up costs are a bit high.