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Webroot Review

PROS / It includes antiphishing tools.

CONS / This software scored the lowest for threat detection.

 VERDICT / Webroot is easy to use since it automatically starts scanning once installed. That said, it isn’t as effective at detecting and removing malware as other Mac antivirus software.

Editor’s Note: Top Ten Reviews uses test results from the independent laboratory AV-Test as part of our review process for the best antivirus software. AV-Test looks specifically at detection and loss of performance on Mac operating systems, and it performs these evaluations several times throughout the year. We use the most current AV-Test scores available at the time of our review. It is possible that new AV-Test scores will be released after our review goes live on our site. We will consider these scores during our next review of the best Mac antivirus software.

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Webroot SecureAnywhere is a Mac virus scanner that doesn’t cause a lot of lag when running on your computer. It includes some helpful tools and is easy to install and use. Unfortunately, it scored low in detecting both Mac and Windows malware when tested by the independent laboratory AV-Test.

  1. Mac malware detection test results from AV-Test, Dec 2016
    Higher is Better.
  2. 10 Webroot
    22.6%
  3. 100%
  4. 96.8%
  5. 96.8%
  6. Category Average
    86.13%

As part of its testing, AV-Test subjected Webroot, along with 11 other Mac antivirus programs, to 31 new malware threats that were discovered between September and October 2016. It also tested to see if SecureAnywhere was able to detect more than 7,000 Windows malware threats. This test is important because Mac computers and devices can unintentionally send on viruses to Windows computers. The best Mac antivirus software can detect and remove these threats so they aren’t passed on.

AV-Test found that Webroot detected Mac virus threats only 22.6 percent of the time. This is very low compared to the rest of the Mac virus scanning programs we reviewed, with the next-highest scan rate being above 60 percent. Additionally, SecureAnywhere didn’t detect enough Windows threats to receive AV-Test’s recognition.

In addition to threat detection, AV-Test examined how much Webroot impacts computer resources. To complete this test, researchers first set a performance baseline by recording how long it takes a Mac device to copy, download and share test files without a virus scanner installed – this resulted in a reference time of 241 seconds. It conducted the same tests with Webroot SecureAnywhere installed, and it took an additional 16 seconds for the Mac to complete these tasks. That isn’t a lot of lag time, especially considering other programs created slowdown of minutes or more. This means you likely won’t notice Webroot scanning your computer while you access files and programs or surf the web.

During our own testing, we looked at how easy it is to install and use the program. We found that Webroot SecureAnywhere is very easy to download. The program automatically begins scanning and protecting your computer, so you don’t have to mess with any settings or controls.

You do have the option to change settings; for example, you can change from a full scan to a quick scan. You can also schedule scans so they don’t interfere with other programs you may be running.

SecureAnywhere shows you the scan in real time as it looks through each of your files. If it detects a threat, both the scan window and the dashboard turn red to alert you. You are then given the choice to have the program completely eliminate the threat or label it as safe.

Webroot includes tools that are not typically found in basic Mac antivirus software, including identity protection to help keep sensitive information from inadvertently falling into the wrong hands. Also, the software’s antiphishing tools scan your incoming emails to block harmful messages that ask for your personal information.

If you need help installing or running SecureAnywhere, a link from the dashboard connects you to either the Webroot community, where you can seek answers to questions from fellow users, or to the Webroot webpage, where you can access live chat representatives and phone support numbers, along with hours of operation. Weekend telephone support is not available.

Summary

Webroot SecureAnywhere is a Mac antivirus program that detects some Mac and Windows malware threats. It didn’t score well in this area in independent tests by AV-Test. Still, it is easy to use, includes extra protection tools like identity theft protection, and doesn’t use up a lot of computer resources. There is a fair number of support options, though some are not available on the weekends.

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