Ticket Liquidator is a secondary ticket service, meaning tickets are set by the sellers. However, its prices are significantly higher than those at the best secondary ticket services we reviewed, including Razorgator, but the site is easy enough to navigate and does a good job of advertising shows in your area.
The service sells tickets to all kinds of events, including sports and festivals. The search bar at the top of every page lets you search by artist, location or venue, or you can do a state search. State searches are a nice option if you’re traveling and want to find an event where you're visiting. The seating charts are interactive, and you can sort them by section, row, quantity and price. However, based on the lack of pricing transparency and the fact that Ticket Liquidator came out worst in our ticket price comparison, it’s far from our first choice.
Ticket Liquidator: Usability
- Reasonable website design
- Zones of the venue are color-coded
- Photo of the view we’d get from the listed seat
Ticket Liquidator’s website wasn’t our favourite, but it wasn’t the worst we saw either. The homepage greets you with a host of options near you, sorted by their date, so if you’re looking for an event that same evening it’ll probably be listed here. However, it doesn’t really have much going on. There’s tabs for sports concerts and theatre and a large search bar in case you already know what you’re after.
Search results suggest venues, upcoming events and cities which really helped us narrow down our search, as we were looking for a play which was being hosted in numerous cities at once. Zones of the venue are color-coded and sorted by rows which is useful if you want to know exactly where you’ll be sitting. There was also a photo of the view we’d get from the listed seat for the venues we looked at, which is pretty neat and offered by some of our favourite sites such as Ticketmaster and StubHub.
You can sort tickets by price and location and only look at e-tickets, but there’s no option for ‘best deal’ which was a feature we saw with competitors such as Razorgator.
Ticket Liquidator lacks an app, which is a feature we saw with many of our best competitors. Worth keeping in mind if you prefer browsing on your phone than laptop.
Ticket Liquidator: Customer guarantee
- Offers a standard ticket guarantee package
- Full refund if the event is canceled
- Customer service via email or phone from 7am to 1am EST
Ticket Liquidator offers a standard ticket guarantee package and customer service options, and the website is easy to navigate. Your tickets are guaranteed to be valid and to arrive before the event, and you’ll receive a full refund if the event is canceled outright. Ticket Liquidator claims that all sellers are qualified and trustworthy as they’re vetted in becoming part of the Ticker Liquidator network.
All in all, you don’t have much to worry about when shopping on this website. While there isn’t a live chat feature, but you can get in touch with customer service via email or phone from 7am to 1am EST. If you feel you’ve been sold a dodgy ticket, you’ll need to contact the seller directly and obtain evidence of invalidity from the venue, but once you’ve proved everything Ticket Liquidator will get you a full refund under their 100% money-back guarantee.
Ticket Liquidator: Buying tickets
- Most expensive ticket prices tested
- Fees were over 30% higher than competitors
- Lack of transparency over pricing
In our tests, we looked at the base cost of tickets for the same three events across all the websites we reviewed. We looked at one sport event, one concert and one play. Ticket Liquidator came out worst of all the sites we looked at in this test, with the most expensive ticket prices and the highest fees. On average, these fees were over 30% higher than competitors, with a $250 theatre ticket sporting a huge $90 in fees. For context, Ticketmaster charged just $18 in fees for this event.
We also didn’t like the lack of transparency over pricing. We clicked on some tickets for $87 (which was about the going rate for this event) only to see them increased to $94 at checkout, with no real reason given. You have to select your ticket, head to checkout and enter your email, billing address and card information before you’re met with the price you’ll be paying including fees. It’s hard to justify such as drawn-out and laborious process, especially when you could be facing such a large price tag at the end of it.
A redeeming factor is that Ticket Liquidator does have a filter to see prices including ‘estimated’ fees, which we found to be pretty similar to the actual price charged. This is a good way to get a better idea of what you’ll be paying before entering your payment information. This is a feature we like on sites such as SeatGeek, which lets you see your ticket price with and without fees upfront. However their fees were, on average, a fair bit cheaper than Ticket Liquidator.
Many sites didn’t feature promotions, but there was a good one running when we looked at Ticket Liquidator which saw you get $10 off your next order with an order of $200 or more. If you’re buying multiple tickets or simply treating yourself to a great event you won’t struggle to spend $200, so this is a good way to get some money back.
Ticket Liquidator: Selling tickets
- Lists your tickets
- Puts you in touch with buyers
- Need to wait until after the event to receive your payment
To sell your tickets you need to create a Ticket Liquidator account, find your event and then list your ticket info. Unlike others such as Ticket City, Ticket Liquidator won’t buy your tickets from you, so you’re not guaranteed a sale. However, Ticket Liquidator does the hard part, listing your tickets and getting you in touch with potential buyers. You’ll need to wait until after the event to receive your payment and you’ll have to pay a seller’s fee to the site, which is pretty standard. We can’t tell you how much this will be as it varies from event to event.
Ticket Liquidator: Verdict
Ticket Liquidator sank to the bottom spot on our ticket price test. However, it had some good features such as the opportunity to see the prices including an estimated fee and a promotion to give you $10 off your next order. The lack of an app, high prices and unimpressive website means it’s far from our first choice of ticket service.